Privacy Policy

Last Updated: July 15, 2025

At Novalora Inc., we are committed to protecting the privacy of our visitors and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA), and standard industry practices.

1. Collection of Personal Information

We collect personal information through various means, including when you:

• Visit our website
• Register for an account
• Subscribe to our newsletter
• Fill out a contact form
• Make a purchase
• Engage with our content or services

The types of personal information we may collect include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely by third-party payment processors)
• IP address
• Browser type and operating system
• Usage data (e.g., pages visited, time spent on site)

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To provide and maintain our website and services
• To process transactions and fulfill orders
• To send you newsletters, marketing, and promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To personalize your experience on our website
• To improve our website, products, and services
• To analyze website usage and trends
• To comply with legal obligations

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, hosting providers, email marketing services). These third parties are obligated to keep your information confidential and are not permitted to use it for any purpose other than to perform the services for which they were engaged.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may disclose your information to other third parties with your explicit consent.

4. Cookies and Tracking Technologies

Novalora.ca uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and deliver targeted advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Security of Your Personal Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and regular security audits
• Access controls and employee training
• Regular backups of data

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

Under PIPEDA, you have the right to:

• Access Your Personal Information: Request access to the personal information we hold about you.
• Correct Your Personal Information: Request correction of inaccurate or incomplete personal information.
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
• Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Novalora Inc.

• 55 Village Centre Pl, Mississauga ON L4Z 1V9
• Email:  info@novalora.ca
• Phone: (289) 813-0800